How can I make your day better?

After nearly four hours and talking to fifteen people just to get online ebilling established for a loved one, I have lots of ideas on how AT&T can make my day better (which is how they answer their calls).

Here's an idea:  train your staff!  Don't make it so difficult to do something simple!

The whole point is to make it easier to manage accounts and pay bills.

I know that AT&T is trying, and it doesn't help to have the FCC involved, but they've got a long way to go.

Let hope it happens soon.